Dedicated person
Full-time or part-time, assigned to you.
Process Automation
We map the manual work inside your operation, automate it with Power Automate, Excel and AI-driven workflows, and measure the hours it gives back.
- Invoices, reports and approvals that run themselves
- Built inside the tools you already pay for
- Hours and error rate measured before and after
U.S. Company and Tax
Formation, EIN, ITIN through an IRS Certifying Acceptance Agent, the company and personal returns, and the bookkeeping underneath them.
Quote your caseGlobal Talent
Vetted remote professionals, full time, by deliverable, by the hour or by project. They stay on our payroll, not on yours.
CAD and Site PlanningAccountingFinance and FP&AData AnalysisSystems and Software EngineeringAdministrative SupportProject ManagementCustomer Support
See all roles Business Intelligence
We turn scattered spreadsheets and systems into Power BI dashboards your team actually uses to make decisions.
- One source everyone reads from
- Dashboards built around decisions, not every metric
- Refreshed on their own, not rebuilt on Mondays
Global Talent · Customer Support
Fast answers, in English and in Spanish.
First-line support on your channels, in your time zone, in your tone of voice.
What this person does
The work, specifically.
- ✓First lineResolving the routine cases before they reach you.
- ✓Bilingual coverageNative English and Spanish, which is usually what your customer base needs.
- ✓Orderly escalationWhat they cannot resolve reaches you with the context already gathered.
- ✓Knowledge baseDocumenting what keeps coming back so it stops coming back.
- ✓Post-sale follow-upConfirming the problem was solved, not just closed.
What to expect at each level
Junior or senior is not only about price.
It is how much judgment they bring and how much supervision they need from you. Hiring senior for execution work is expensive; hiring junior for judgment work is more expensive still.
Junior
- Answers using canned replies and scripts
- Escalates anything off-script
- Works one channel
- Follows the tone already defined
Senior
- Resolves cases with no script to follow
- Defines the scripts and the knowledge base
- Handles upset customers and delicate situations
- Spots the pattern behind repeated complaints
How to engage themOption 01 Option 02
Engagement models that fit this role.
Hourly
An agreed rate with a monthly cap you control.
Our recommendation: Dedicated if your volume is steady. Hourly if you only need to cover peaks or one specific shift.
Tools
What they work with.
ZendeskIntercomHubSpotWhatsApp BusinessEmail
What we need from you
So it starts well.
- •Access to your support channels
- •The common cases and how you resolve them today
- •What they can promise and what they cannot
How it works in practice
From signature to payment.
We use the standard U.S. professional services structure: a master agreement signed once, and a work order for each role or project.
01
MSA — Master agreement
Signed once and covering the whole relationship: confidentiality, ownership of the work delivered, responsibilities and a non-solicitation clause. It sets no prices.
02
SOW — Statement of work
One per role or project. It defines scope, level, engagement model, duration, rate and billing cycle. If the scope changes, a new one is signed.
03
Kick-off
Access, tools and onboarding. We hold the contract with the professional: they stay on our payroll, not yours.
04
Work and records
Depending on the model: timesheets you approve, or deliverables you accept. Either way there is a record of what was done before anything is invoiced.
05
Invoicing
On the cycle agreed in the SOW, and always against approved hours or accepted deliverables. Never in advance of the work.
06
Payment
Wire transfer to our U.S. entity. Because we are a registered U.S. LLC, your accounting treats us as a domestic vendor.
Rates, billing cycle and payment terms are agreed in each SOW according to the role and the volume. You get them in writing before you sign anything.
Is this the role you need?
Tell us the actual work and we will tell you which level fits and which model costs you less.