How we work

From the first call to the payment.

No fine print. This is the whole process of working with us, so you know what to expect at each step before you start.

The process

Eleven steps, in this order.

01

First conversation

A discovery call, at no cost. You tell us the problem, the process or the role you need. We come out of it knowing whether we can help — and we tell you even when the answer is no.

02

Scope and proposal

We put in writing what we would do, with which role or model, in what time and at what cost. If we see a cheaper way to solve it, it goes in the proposal even if it bills us less.

03

Documentation

We collect what is needed to formalize: your company details, billing information and, where it applies, the owner’s identity documents. We tell you exactly what is required; you do not discover it along the way.

04

MSA — Master agreement

Signed once and covering the whole relationship: confidentiality, ownership of what we deliver, responsibilities and non-solicitation of staff. It sets no prices and obliges you to buy nothing.

05

SOW — Statement of work

One per service or role. It defines scope, deliverables, level, engagement model, duration, rate and billing cycle. If the scope changes, a new one is signed: there are never surprises on the invoice.

06

Initial deposit

Paid on signing the SOW, and it starts the work. It is credited against the first invoice, not an extra cost. The amount is agreed in each SOW according to the scope.

07

Kick-off

Access, tools and team onboarding. If it is a dedicated role, we introduce them and they join your routines. We keep the employment contract: they never go on your payroll.

08

Service and records

Work under way, with a contact on our side who answers for the delivery. Depending on the model, you approve timesheets or accept deliverables. There is always a record before we invoice.

09

Invoicing

On the cycle agreed in the SOW, and always against approved hours or accepted deliverables. We invoice from our U.S. LLC, so your accounting treats us as a domestic vendor.

10

Payment

By wire transfer, on the terms the SOW sets. The invoice arrives itemized, not as a lump sum with no breakdown.

11

Review

Regular check-in meetings. If something is not working — the person, the pace, the model — we adjust it. Switching models does not mean starting over, only a new SOW.

The two documents

MSA and SOW, in plain language.

This is the usual structure in U.S. professional services. If you have not used it before, the logic is simple: one document defines how we work together, the other defines what we do and what it costs.

MSA — signed once
  • Confidentiality of your information
  • Ownership of what we deliver is yours
  • The responsibilities of each party
  • Non-solicitation of staff
  • Governing law and dispute resolution
  • It does not set prices or oblige you to buy
SOW — one per service
  • Specific scope and deliverables
  • The role and level assigned
  • Model: dedicated, package, hourly or project
  • Duration and dates
  • Rate and billing cycle
  • Initial deposit, where it applies

If the scope changes halfway through, a new SOW or an addendum is signed. Nothing appears on an invoice that you have not signed for first.

Frequently asked questions

What people ask before signing.

Does the MSA oblige me to buy anything?
No. The MSA only sets the legal framework. You can sign it and never buy anything. The SOW is what creates an obligation.
What if the person is not the right fit?
We replace them at our cost. They are on our payroll, so the change costs you no severance and no exit process.
Can I switch models partway through?
Yes. It is common to start with a package and move to a dedicated person as volume grows, or the other way round. All it takes is a new SOW.
Can I end it early?
Yes, with the notice the SOW sets. We invoice the work done up to that point and nothing more.
Do you invoice from the United States?
Yes. Big Skill Solutions LLC is a registered U.S. entity, so for your accounting we are a U.S. vendor.
How long do rates take to confirm?
You get them in writing in the proposal, before you sign anything. No costs appear later.

The first step is a call, not a contract.

No commitment and no cost. If we are not the right fit, we will say so on that same call.